About Mortgage Sentinel
Jim Paolino
Managing Partner
Mortgage Sentinel
Jim is a co-founder and Managing Partner for Mortgage Sentinel, a secret shopping service that empowers mortgage lending companies and banks to ensure their loan officers are delivering compliant, effective service to potential borrowers. He has over a decade of experience within the mortgage and title insurance space, where he also founded successful technology provider LodeStar Software Solutions. Jim has been awarded with National Mortgage Professional’s “40 Under 40” honor three times, most recently in 2021. Jim speaks frequently on compliance, operational efficiency, and sales growth at industry trade conferences, and has been published in numerous trade publications, including National Mortgage News, Housing Wire and MReport. He can be reached at jpaolino@mortgagesentinel.com.
Richard Douglass
Managing Partner
Mortgage Sentinel
Richard is a co-founder and Managing Partner for Mortgage Sentinel, a secret shopping service that empowers mortgage lending companies and banks to ensure their loan officers are delivering compliant, effective service to potential borrowers. He is also the president of RDAssociates, Inc., where he leads the company in developing cutting-edge research techniques, delivering actionable and detailed analyses. Richard has extensive experience in the education, financial, healthcare and retail sectors. He is also an expert in business intelligence with more than 30 years of market research experience.
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